Terms and Conditions

Dear guests, thank you for choosing GRAND HOTEL MURGAVETS!

GENERALITIES

• These rules are developed on the basis of the current Bulgarian legislation.
• The hotel administration may terminate the provision of services to guests who violate the rules and do not comply with the hotel policy.

RULES OF CHECK-IN, STAY AND DEPARTURE OF THE HOTEL

• Upon arrival at the hotel, the guest is required to present a personal document for registration.
• Check-in is after 14:00 and check-out is until 12:00.
• Early check-in (before 14:00) and late check-out (after 12:00) are subject to availability and are paid according to the hotel's rates.
• Early check-in before 10:00 and late check-out after 18:00, 100% of the night's stay will be charged.
• Reservations are kept until 24:00 on the day of arrival.
• Guests must observe a decent manner of dress on the territory of the hotel (sports or elegant clothing).
• It is forbidden to enter the restaurant and common areas with flip-flops, bathrobes, swimsuits and in poor appearance.
• Guests must observe silence between 14:00 — 16:00 and after 22:30.

MOUNTAIN RELAXATION & VITALITY CENTER

On the territory of the Relax Center:

• It is not allowed:
  • The entrance with shoes.
  • The importation of food and drink.
  • The use of glass objects.
  • The entry of guests under the influence of alcohol/narcotic substances.
  • Making noise and speaking out loud.
• Unaccompanied children under 14 years of age are not allowed.
• Guests must comply with the rules of use of the facilities.
• In case of violation, the responsible employee has the right to remove the guest.

VIDEO SURVEILLANCE

• The hotel is equipped with a permanent video surveillance system in the common areas.
• By using the services of the hotel, you agree to video surveillance and compliance with internal security rules.

OPENING HOURS OF RESTAURANTS, LOBBY BAR AND RELAXATION CENTER

• Breakfast: 7:30 a.m. — 10:00 a.m.
• Dinner: 19:00 — 21:30
• “A la carte” menu: after 11:30 a.m., orders until 22:00.
• Room service: 10:00 — 20:00
• Lobby bar: 8:00 — 24:00
• Relax Center: 10:00 — 20:00
• Alcohol is not served to guests under 18 years of age.

CLEANING OF ROOMS

• Rooms are cleaned daily from 08:30 to 17:00.
• At the “Do Not Disturb” sign, please contact the front desk.

INTERNET

• On the territory of the hotel there is free high-speed wireless Internet.

KEY-CARDS

• Electronic cards are used to access the rooms.
• Please leave your cards at the front desk when leaving the hotel.

TECHNICAL BREAKDOWNS

• For repair of damage, notify the reception.

OTHER SERVICES

• The reception offers assistance for:
  • Order a taxi.
  • Medical assistance.
  • Information about spa therapies, additional services and events.

PARKING LOTS

• The hotel has:
  • Free outdoor parking spaces.
  • Paid indoor parking.
• Parking spaces cannot be reserved.
• The hotel is not responsible for damage to cars in the outdoor parking lot.

PETS

• Small pets are allowed at an extra cost.

ELEVATOR

• Unaccompanied children under 12 years of age are not allowed.
• Do not use the elevator in case of fire.

BEHAVIOUR

• Guests should behave culturally and not disturb the personal peace of others.
• The hotel reserves the right to sanction guests in the event of:
  • Damage to property.
  • Indecent behavior.
• It is forbidden:
  • Smoking inside the hotel.
  • Making noise after 10:30 p.m.
  • The handover of the key card to outsiders.
  • Bringing food and drinks to the restaurant and relaxation center.

FIRE SAFETY

• The hotel is equipped with:
  • Fire alarm system.
  • Smoke detectors.
  • Evacuation plans on each floor.
• In case of fire, notify the reception immediately.

ADDITIONAL INFORMATION

• Bringing food and drinks into the rooms is not allowed.
• Forgotten items are kept for 1 month. Return costs are at the expense of the owner.

CONSEQUENCES IN CASE OF VIOLATION OF THE HOTEL POLICY

• In case of violation, the management can cancel the reservation without refund.

We wish you a pleasant stay in our hotel!