General terms and conditions for online reservations on the website of “Murgavec - Sharlopov Hotels” Ltd.

BOOKING AND ACCOMMODATION

“Murgavec - Sharlopov Hotels” EOOD undertakes to ensure the use of the services requested and paid by the client on online booking according to the data provided by the client through the booking form for: name of the client, period, number of nights, number of adults and children, regular and extra beds, price per night.

Please note that children up to 1.9 years old are accepted as infants on the date of arrival. The reservation accepts guests aged 2 years to 11.9 years old as children on the date of arrival. A guest who is 12 years old or older at the time of check-in is considered an adult. Information about them should be noted with a comment at the end of the reservation, in the “Remarks” field.

The “Remarks” field in the booking form is not binding for Riviera Holiday Club, and all the wishes of the client, filled in in the field in question, will be satisfied if possible.

PRICES AND PAYMENT

The prices on the website of “Murgavec - Sharlopov Hotels” EOOD are in BGN (BGN), including 9% VAT, tourist tax and insurance. The total amount due by the customer for the reservation is calculated automatically, depending on the number of days, the number of adults and children, and the current price offer for the respective period.

The reservation made and paid through the online booking portal is GUARANTEED with 100% advance payment.

Please note that reservations are not guaranteed without 100% advance payment and guests on them will not be accommodated.

Murgavets - Sharlopov Hotels EOOD reserves the right to change prices and special offers on its website. In case of already made, confirmed and paid reservations, the amount due does not change, regardless of the new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, early departure or change to an online reservation already paid by the customer, “Murgavec - Sharlopov Hotels” EOOD reimburses the amount paid for the unused reservation, charging a penalty depending on the dates of stay in the reservation and the cancellation period:

• For reservations in the period: 15.06.2016 — 15.09.2016 (inclusive) - Cancellations and changes without penalty are made up to 15 days before the date of accommodation, with full refund. In case of cancellation or changes up to 10 days before the arrival date, 50% of the reservation amount will be charged as a penalty. In case of cancellation or changes after this period or in case of non-arrival, the total amount of the reservation will be retained as a penalty. In case of early departure, the amount of the unused portion of the reservation will not be refunded.
• For reservations in the period: until 14.06.2016 (inclusive) and after 16.09.2016 (inclusive) - Cancellations and changes 10 days before the date of check-in are accepted without penalty and full refund. In case of cancellation or changes up to 7 days before the check-in date, 50% of the reservation amount will be charged as a penalty. In case of cancellation or changes after this period or in case of non-arrival, the total amount of the reservation will be retained as a penalty. In case of early departure, the amount of the unused portion of the reservation will not be refunded.

Amounts for paid bookings with early booking discounts and special offers are non-refundable. For reservations made with a discount for early bookings (all reservations made and paid by 31.03.2016) and special offers, no changes are allowed, incl. change of names, room type, type of meals, number of guests, dates of arrival and stay. A change in one of the above parameters will be considered a new booking.

In cases of force majeure requiring cancellation or modification of the reservation, it is necessary to provide the relevant documents and evidence. Then the refund of the amounts paid is at the discretion of “Murgavets - Sharlopov Hotels” EOOD.

The refund of amounts paid for services contracted and performed by “Murgavec - Sharlopov Hotels” EOOD, will be made through a transaction on the card with which the payment was made on the reservation. Refunds are made within 30 days from the date of cancellation.

TYPES OF PAYMENTS

Payment is made electronically by debit or credit card through a virtual POS terminal

We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards.

When choosing this payment method, you construct the reservation yourself and manage the payment process on the online booking portal on the website of “Murgavec - Sharlopov Hotels” EOOD.

After creating and confirming the reservation, and proceeding to its payment, the payment page opens. The payment screen is located in a 3-D Secure environment, providing complete protection of the data that the customer enters. On this screen, the customer enters the data of his card — type of card, number, validity period and CVV2/SVC2 code. For cards requiring additional 3-D authentication, where you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuer bank opens, where you enter your authentication password.

In order to be able to use your debit card for online payments, it is necessary to activate this service and receive your secret code to use in your online payments. Activation can be done at any ATM.

The steps by which you can activate your service and receive your secret code are:

Step 1:Put your card in the ATM. Select “Other Services”.
Step 2: Select from the ATM menu the option “Pay via the Internet”.
Step 3. Select from the ATM menu “Secret code of BORICA”.
Step 4: A message appears on the ATM screen to successfully generate your secret code.

On the receipt that will be printed, you will find the secret code you need for online payments with your debit card.

Important:At no time during the creation of the reservation, the payment or after the payment, the Merchant has access to the cardholder's card data.

In case of a successful transaction, a transaction note is displayed on the screen, which you print and necessarily save.

At the time of online booking, the mentioned amounts will be automatically withdrawn from your card upon completion of the payment process.

After successful payment of the value of the created reservation, you will receive a confirmation, number and parameters of your guaranteed reservation.

IMPORTANT!

Please, in case of difficulties to book and pay through the online booking portal of “Murgavec - Sharlopov Hotels” Ltd., contact our team by phone +359 896 827 539or address your questions to the e-mail office@murgavets-bg.com.

PERSONAL DATA

Your personal data are protected under the legislation of the Republic of Bulgaria and are used only by the reservation department of “Murgavec - Sharlopov Hotels” EOOD, owner of Grand Hotel Murgavec is registered in the register of legal entities - personal data controllers under №175035190 and registered office in Gr. Chepelare 4850, c.k. Pamporovo, tel: +359 899 972 915, e-mail office@murgavets-bg.com.

‍Your personal data will not be passed on to third parties.

In order to proceed with the reservation, it is necessary to declare that you are familiar with and agree with the present GENERAL CONDITIONS FOR ONLINE RESERVATIONS OF “Murgavets - Sharlopov Hotels” EOOD.